Manual Troubleshooting Instructions:

ATTENTION Student, If you have recently install Service Pack 3 for Windows XP and are having connection problems, try the following:
    1) Start Internet Explorer.
    2) From the Tools menu, Click Manage Add-ons. Highlight Microsoft RDP Client Control and click enable.
    3) Restart Internet Explorer and attempt to connect to INSTS.

Add INSTS to your Trusted Sites
    1) Start Internet Explorer.
    2) Client on your Internet Explorer's Internet Options under the Tools menu.
    3) Client on the Security Tab. Click the Trusted Sites check mark. Then click the Sites button.
    4) In the trusted sites window, type the following into the add this website to the zone: http://insts.cccneb.edu then click add.
    5) The Require server verification box must be unchecked to allow the add.
    6) Click the close button then ok.
    7) Restart Internet Explorer and attempt to connect to INSTS.

Run Internet Explorer as Administrator (Windows Vista)
    1) Right click on your Internet Explore Icon
    2) Choose Run as Administrator
    3) Agree to the User Access Control Popup

Use the local Remote Desktop Connection Client found in the Start Menu
    1) Click on the Start Menu, All Programs, Accessories, then Remote Desktop Connection
    2) Type INSTS.CCCNEB.EDU into the Computer box.
    3) (OPTIONAL) Click the Options Button, Under the Local Resources tab, check the local devices boxes to enable your local printers.
    4) (OPTIONAL) Click the More button, Check the drives boxes to enable your local disk drives to be accessible from the server and click OK.
    5) Click Connect
    6) Enter you Student Username and password. You may have to enter INS\ before your username in some cases. Example: INS\jsmith1234